Equipment Rental
Terms and Conditions
Rental Policy
By placing a booking with 386 EZ Move Solutions, LLC (“Company”), the Customer agrees to the following rental policies. These policies are intended to keep the rental process clear, safe, and fair for everyone. By using our services you agree to these terms.
Governing Law & Venue
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Florida. Any legal action or proceeding arising out of or relating to these terms or the use of our services shall be brought exclusively in the courts located in the State of Florida, and the Customer hereby consents to the jurisdiction and venue of such courts.
Agreement & Responsibility
The undersigned Customer, whose name and contact information are provided in the rental intake form (“Customer”), acknowledges and agrees to the Equipment Rental Agreement between the Customer and 386 EZ Move Solutions, LLC, a Florida limited liability company (“Company”). The Customer assumes full responsibility for all rented equipment, including industrial moving totes and hand truck(s), from the time of delivery by the Company until the time of scheduled pickup at the Customer’s new location. The Customer acknowledges that the Company will conduct a condition inspection at both delivery and pickup and agrees to the Company’s assessment of any damage incurred during the rental period.
Rental Period & Use
Delivery and pickup times are estimates and NOT guaranteed.The rental period begins on the confirmed delivery date and ends on the scheduled pickup date. All totes and hand trucks are for temporary moving use only and must be used in a safe, reasonable manner. Equipment may not be sub‑rented, loaned out, or used for any unlawful purpose.
Care of Equipment
The following items are explicitly prohibited to be stored and/or transported in our rental totes:
- Hazardous materials
- Liquids
- Perishables
- Illegal items
The Customer agrees to keep all equipment clean, dry, and protected from weather and misuse. Totes should not be overloaded beyond a safe lifting weight, and hand trucks must be used on appropriate surfaces. Labels, tape, or markers must not permanently damage or stain the totes or hand trucks.
Damage Liability & Damage Waiver
The Customer authorizes the Company to charge the Customer’s payment method on file for repair or replacement costs resulting from damage beyond normal wear and tear, as determined by the Company’s post‑rental inspection. However, if the Customer has elected to purchase the optional Damage Waiver at the time of booking, the Customer will not be held responsible for damages exceeding the Damage Waiver fee paid at booking, subject to the terms of that waiver.
Loss, Theft & Irreparable Damage
The Customer is responsible for any lost, stolen, or irreparably damaged equipment during the rental period, subject to any Damage Waiver purchased. Replacement or repair charges will be based on the Company’s then-current replacement cost per tote and per hand truck. The Company will notify the Customer of assessed damages and applicable charges following inspection. Customer authorizes company to charge card for damages, late fees, or missing items.
Cancellation and Rescheduling
The Customer must contact the Company at least forty‑eight (48) hours in advance to cancel or reschedule a rental. Cancellations requested at least 48 hours prior to the scheduled rental date will receive a full refund of rental fees. Cancellations requested less than 48 hours prior to the scheduled rental date will receive a partial refund, with a $25.00 booking cancellation fee subtracted from the original booking total. The Company will make every effort to reschedule at a convenient time, though availability is offered on a first‑come, first‑served basis, and the Company will contact the Customer by phone and email if a rescheduled time slot becomes available.
Pickup, Access & Missed Appointments
The Customer is responsible for having all equipment emptied and ready for pickup at the scheduled date and time. Safe and reasonable access (driveways, entrances, elevators, etc.) must be available for pickup. If the Company cannot complete pickup due to lack of access or equipment not being ready, a missed pickup fee of $14.99 may apply and a new pickup time will be scheduled based on availability. Customer authorizes company to charge card for damages, late fees, or missing items.
Customer Responsibilities
- Provide accurate delivery and pickup addresses, access instructions, and contact information.
- Be available (or have an authorized adult available) for delivery and pickup windows.
- Immediately notify the Company of any concerns about the condition or safety of the equipment.
Ownership of Equipment
All equipment remains property of the company at all times.
Company may retrieve equipment without notice if terms are violated.
Limitation of Liability
The Company is not responsible for damage to property or personal injury arising from improper use, overloading, or unsafe handling of the equipment. The Customer is responsible for ensuring safe lifting practices and appropriate help when moving heavy items.
Company is not responsible for any damage, loss, or theft of items stored in rental equipment.
Liability is limited to the amount paid for the rental.
Customer agrees to indemnify and hold harmless the company from any claims arising from use.
Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under this Agreement resulting from causes beyond its reasonable control, including but not limited to acts of God, fire, flood, war, terrorism, or government action.